FAQ

 

What is Raw Food?
Raw foods are foods in their natural state, unaltered and whole. Think of whole fruits, vegetables, nuts and seeds. Nothing processed in a bottle, box, can, or package is considered “raw.”

In addition, raw food has not been heated above 118°. There are differing opinions regarding the level of heat as to whether it should be 105°, 108° or 118°. Suffice it to say, any food heated above 118° is no longer “raw” and the nutritional value is likely compromised.

What is the shelf life of the products?
Our Snakaroons have a shelf life of 10 months from production. The Granolas’ shelf life is 10 months.

Where is the expiration date located?
We sticker and seal each bag along the very top of the pouch (the part you rip off to open the product). We code the products for 10 months for the snakaroons and 10 months for granola from the time of production.

What kind/grade of Agave do you use?
We use a clear, light, low temperature (raw) agave. Organic light agave has a glycemic index of 11. That compares with boiled maple syrup at 54, pure honey at 58 and date paste of 104. When reviewing agave’s attributes be sure to differentiate the clear or white (extracted from the cactus leaves by a special low heat process (105°)) and the dark agave that is obtained by boiling the root of the cactus. The lighter syrups undergo less heating and a more thorough filtration to produce a more mildly flavored product that is neutral enough to be used in many culinary applications. The darker syrups are filtered less, and the solids left in the syrup make for stronger nectar with a flavor sometimes compared to maple syrup.

The dreaded high fructose corn syrup’s GI is 87.

Do you sprout your nuts?
We do not sprout any of the nuts we use in our products.

What is the best way to store our products and can they be refrigerated or frozen?
The products also freeze really well if you are contemplating stocking up on a supply. Just keep in mind the lower the temperature of the product the firmer it will be so take a few out and let them get room temperature if you like a softer Snakaroon.

If not refrigerated or frozen, the products, which are sensitive to the elements, should be stored in cool, dry location that is away from sunlight.

I buy the products all the time and sometimes they are firmer than other times, why?
The biggest contributor to this is temperature. In the colder months the products tend to be on the firmer side and in the warmer months on the softer side. There are many other factors that impact the dehydration process – particularly humidity. We do our best to produce a consistent product but there will always be some variance in the products due to nature of raw production.

Are there any ingredients you omitted from the label?
No, we believe in 100% transparency and would never use an ingredient that is not listed on the label.

I hear agave is as bad as high fructose corn syrup, why do you use it?
Based on the information available and our suppliers’ testing, we feel that agave is a healthier alternative and is easier on the body system than refined cane sugar and certainly a MUCH better option than HFCS.

How do you ship?
Generally, we ship all internet orders USPS Priority Mail, on rare occasions, FEDEX/UPS 3day service.

Can you ship to my P.O. Box?
Yes.

Do you ship internationally?
At this time, we are currently unable to ship outside of the Continental US.

How long will it take my order to ship?
All orders process in approximately 1 business day. During summer heat waves and holidays, we may elect to defer some shipments one to two days, so as to not have the product sit in trucks over weekends.

What forms of payment do you accept?
We currently accept Visa, MasterCard and American Express.

When will my credit card be charged?
Your credit card will be charged at the time your order is placed.

Is it safe for me to use my credit card on your site and is it secure?
LGO has taken security measures in order to safeguard against the loss, misuse and alteration of information under our control. When making purchases through our secure server, you are protected by Secure Socket Layer (“SSL”) technology, used by most browsers, including Internet Explorer, Firefox, Safari and Google Chrome. This technology allows us to utilize advanced encryption in order to protect the information transmitted between your computer and our server. Any personal information you enter on our website, including your name and credit card information, is securely dispatched over the Internet.

How do I cancel or edit my order?
Because our orders process quickly, we are unable to cancel or make any changes to your order once it has been placed.